WHERE IS SPELLBOUND SKY LOCATED?

OUR ACTUAL BRICK & MORTAR SHOP IS IN LOS ANGELES IN THE SILVER LAKE AREA, SERVING THE COMMUNITY SINCE WE OPENED IN 2011. THE PHYSICAL ADDRESS IS- 4210 SANTA MONICA BLVD, LOS ANGELES CA 90029.  OUR SHOP IS CURRENTLY OPEN EVERY DAY- MONDAY THRU SUNDAY 12:00-6:00. ADDITIONAL INFO ABOUT SPELLBOUND SKY CAN BE FOUND ON OUR WEBSITE- SPELLBOUNDSKY.COM

WHERE ARE THE CRYSTALS AND OTHER ITEMS FEATURED ON INSTAGRAM AND SOLD AT THE SPELLBOUND SKY STORE?

WE ARE NOW REGULARLY ADDING NEW MERCHANDISE TO THIS WEBSITE, INCLUDING CRYSTALS, JEWELRY, AND OTHER SPELLBOUND SKY SHOP FAVES. WE WILL ALWAYS MAKE ANNOUNCEMENTS OF NEW ONLINE PRODUCTS AVAILABLE ON OUR INSTAGRAM ACCOUNT…STAY TUNED!

CAN I PICK UP MY ORDER AT SPELLBOUND SKY WITH NO SHIPPING CHARGES ADDED?

YES, IN-STORE PICKUP IS STILL AVAILABLE FOR NO ADDITIONAL CHARGE- UPON PICKING UP, WE Will GIVE A CASH REIMBURSEMENT FOR SHIPPING CHARGES INCLUDED IN TOTAL PURCHASE. PLEASE CHECK THE "IN STORE PICK UP” BOX IN THE ADDITIONAL INFORMATION SECTION AT CHECK OUT FOR THIS OPTION. UNFORTUNATELY DUE TO A RECENT GLITCH ON THIS SITE, WE CAN NO LONGER HAVE THE NO CHARGE PICKUP OPTION AT THE SHIPPING STEP OF CHECKOUT.

DO YOU SHIP INTERNATIONALLY?

AT THIS TIME WE ONLY OFFER DOMESTIC SHIPPING TO THE UNITED STATES. WE PLAN TO OFFER INTERNATIONAL SHIPPING IN THE FUTURE, PLEASE CONTINUE TO CHECK BACK FOR THIS OPTION.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

WE ARE CURRENTLY SHIPPING OUT ORDERS EVERY SATURDAY (OCCASIONAL MIDWEEK SHIPPING OCCURS DEPENDING ON SCHEDULE). PLEASE ADD SHIPPING TIME- USUALLY 1-3 BUSINESS DAYS FOR THE USPS PRIORITY MAIL OPTION.

WHAT SHIPPING CARRIER DO YOU OFFER?

THE ONLY CURRENT SHIPPING OPTION IS THE UNITED STATES POSTAL SERVICE. UPS AND FEDEX ARE NOT AN OPTION AT THIS TIME. WE USUALLY SHIP USPS PRIORITY MAIL FLAT RATE BOXES THAT INCLUDES A TRACKING NUMBER. PLEASE NOTE THAT YOU DO NOT HAVE TO BE HOME FOR PACKAGE TO BE DROPPED OFF.

HOW IS THE SHIPPING COST CALCULATED?

USPS, THE SHIPPING CARRIER WE USE, IS ONE OF THE MOST COST EFFECTIVE SHIPPING OPTIONS AVAILABLE. PLEASE NOTE THAT WHEN SHIPPING CANDLES, THE WEIGHT OF 1.5 LBS AND MEASUREMENT OF 8” x 2 1/2” EACH IS FACTORED IN, ALONG WITH THE SPACE & WEIGHT NEEDED FOR THE ADDITIONAL PACKAGING MATERIAL TO SAFELY SHIP WITHOUT DAMAGE. FOR CANDLES, THE BEST SHIPPING VALUE IS ORDERING 4 UNITS, SENT IN A LARGE FLAT RATE BOX FOR THE SHIPPING COST OF 18.00. FOR ESSENTIAL OIL POTIONS, THE BEST SHIPPING VALUE IS ORDERING 4 UNITS, SENT IN A SMALL FLAT RATE BOX FOR THE SHIPPING COST OF 7.50.

WHAT ARE YOUR SHIPPING POLICIES THAT I SHOULD KNOW ABOUT?

IT IS THE SOLE RESPONSIBILITY OF THE CUSTOMER TO PROVIDE US WITH A PROPER SHIPPING ADDRESS. SPELLBOUND SKY IS NOT RESPONSIBLE FOR PACKAGES THAT HAVE INCOMPLETE, WRONG OR INSUFFICIENT ADDRESSES PROVIDED TO US BY OUR CUSTOMERS. RESPONSIBILITY FOR ADDITIONAL SHIPPING COSTS TO RESEND ARE TO THE BUYER. SPELLBOUND SKY IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES AND CONSIDERS ORDERS DELIVERED IF THE USPS TRACKING HISTORY OF THE PACKAGE STATES “DELIVERED”. SPELLBOUND SKY IS NOT RESPONSIBLE FOR ANY DAMAGED PACKAGES OR ITEMS, PLEASE FILE A CLAIM WITH THE POST OFFICE- HERE IS A LINK TO USPS.  

IS THERE A GIFT MESSAGE CARD OPTION OFFERED WITH PURCHASE?

YES, WE HAVE A OPTIONAL GIFT MESSAGE CARD AVAILABLE AT CHECKOUT FOR ALL ORDERS, AS WELL AS AN OPTION TO NOT INCLUDE INVOICE. PLEASE INCLUDE ‘TO AND FROM’ IN GIFT MESSAGE, AS IT IS NOT AUTOMATICALLY ADDED IN NOTE.

CAN I RETURN AN ITEM?

ALL SALES ARE FINAL. WE DO OFFER EXCHANGES FOR DEFECTIVE GOODS, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT OF YOUR PACKAGE AT orders@spellboundsky.com

HOW CAN I CONTACT SPELLBOUND SKY?

FEEL FREE TO EMAIL US WITH ANY ADDITIONAL QUESTIONS THAT ARE NOT COVERED- OUR EMAIL ADDRESS IS- info@spellboundsky.com